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FRAUD & SECURITY

Stay one step ahead of thieves and scammers by learning how to protect your account. Below are simple steps to guard your information and what to do if you suspect fraud.

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Red semi-circle with white border on black background
Four colored circles in red, yellow, green, and blue.

FRAUD & SECURITY

Stay one step ahead of thieves and scammers by learning how to protect your account. Below are simple steps to guard your information and what to do if you suspect fraud.

NOTE: Mattel FCU will never call, email, or text you to ask for your PIN, passwords, one‑time codes, or full card numbers.

Need Help Now?

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Whether fraud is suspected or confirmed, it's important to report it immediately.
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If you become a victim of identity theft, help is available through the Federal Trade Commission (FTC) at https://consumer.ftc.gov/identity-theft-and-online-security/identity-theft as well as the Identity Theft Resource Center (ITRC), a national non-profit firm providing free resources to victims of identity theft. http://www.idtheftcenter.org/.

5 Tips to Prevent Fraud

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1.      Never share personal or account information such as one‑time passcodes, PINs, or passwords 
2.      Verify email addresses and phone number are legitimate before proceeding
3.      Be cautious of anyone pressuring you to act urgently or keep a “secret.”​
4.      Only send money to people you know and trust
5.      Set up account alerts on Online and Mobile Banking and routinely review your transactions.
 

Fraudsters and Scammers will use common tactics to mislead you. Stay informed and stay safe. 

Avoid Common Scams

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How Mattel FCU Protects You

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Online Security

Mattel FCU works to ensure your financial information remains safe and secure, but Internet security requires more than technology alone. Ultimately, when dealing with viruses, spyware, and computer hackers, each of us is responsible for protecting our own computer system. To help protect your identity, use the simple tips outlined below when you are online.

 

How We Work to Protect You

To help ensure your financial information remains safe and secure, Mattel FCU Online Banking uses Secure Socket Layer (SSL) technology to encrypt your personal information. Any information provided to you is scrambled en route and decoded once it reaches your browser. However, it is important to keep your browsers up to date.

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Compatible Nikkei Online Banking Browsers:

  • Mozilla Firefox

  • Google Chrome

  • Safari

  • Internet Explorer

  • Opera​

CardNav

New security and control for cardholders. Introducing unprecedented, real-time control over your debit and credit cards through your smartphone or tablet. 

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CardNav adds another level of security to your cards by letting you decide how and when they can be used, and alerting you when any types of transactions you specify take place. You can even use CardNav to set personal spending limits that help you stay within your budget goals. 

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  • Turn cards on or off in seconds.

  • Use GPS to restrict transactions to businesses within a designated area.

  • Limit card use to specific merchants or purchases.

  • Receive real-time, in-app alerts that let you stop unauthorized purchases before they’re complete.

  • Receive alerts when you’re getting close to any personal spending limits you’ve set.

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 Download the CardNav by CO-OP app, and gain a new level of security and control over your money today.

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