Making Online and
Mobile Banking Even Better
We're excited to let you know that starting in February 2024, you'll be able to enjoy a more user-friendly and streamlined interface in our digital banking. Up-to-date details on our system upgrade are provided below.
A few of the improvements will include, an upgraded online and mobile banking system, an improved bill pay system, new e-Alerts, and much more. Refer back to this page for updates and a schedule of our System Upgrade.
Please never share personal identifying information, such as passwords, PIN, Social Security Number or other private data. Mattel FCU will never ask our Members for this information.
System Upgrade Updates
Linking Multiple Accounts on Online Banking
To view all your accounts in the New Online Banking:
1. You must enroll as a First Timer User on all your accounts.
2. Please call (310) 252-4545 to complete the verification process.
WHAT HAPPENS: Limited Debit and ATM card access will be available after 2:00pm. Bill Pay, Online Banking, Mobile Banking, and Audio Teller will be unavailable after 5:00 pm. HOW TO PREPARE: Have extra cash on hand through February 1st. You will want to complete all online and mobile transactions prior to 5:00 pm. You may want to print out recent account history in Online Banking for your reference as well as any recurring payments, transfers, and alerts you have set up. No new bill payments can be made or scheduled during the time that Bill Pay is unavailable. There will be no delay in payment processing for Bill Payments already scheduled. However, the payment will not process until the morning of February 2nd. Your existing payees, eBills, and recurring payments will transfer to our new service. PLEASE NOTE: Audio Banking will no longer be available as of 5:00pm on Wednesday, 1.31.2024.
WHAT HAPPENS: Branch will be closed. Bill Pay, online banking, mobile banking and our mobile app will be unavailable. Limited Debit and ATM card access will be available. HOW TO PREPARE: Have extra cash on hand PLEASE NOTE: Audio Banking will no longer be available as of 5:00pm on Wednesday, 1.31.2024.
FRI - SUN,
2/2/2024 - 2/4/2024
WHAT HAPPENS: Branch will be closed. New It'sMe247 Online Banking will be available. You will need to enroll in It'sMe247 Online Banking by selecting the ‘First Time User’ link. Bill Pay will also be available. Your existing payees, eBills and recurring payments will be available on our new system. Our mobile app may still be unavailable.
The branch will reopen with regular business hours. You may review your account information online at It'sMe247 Online Banking but call or come into our branch if you need help accessing your accounts.
Our new Android and Apple Mobile Banking app should be available from the App Store and Google Play shortly after our System Upgrade. When available, first delete the old Mattel FCU mobile app from your device and then search for “Mattel FCU Mobile” in the App Store and Google Play. You'll need to log in using the same credentials as the ones you created for It’sMe247 Online Banking.
System Upgrade Schedule
PLEASE NOTE that our credit union branch will be CLOSED beginning on Thursday, February 1st and Friday, February 2nd. We will reopen on Monday, February 5th. Our system upgrade will impact certain services during the weekend of February 3rd and 4th. See the below system upgrade schedule for more information. Audio Banking will no longer be available as of 5:00pm on Wednesday, 1.31.2024.
*Dependent upon App Store and Google Play release dates.
**Transaction limits may apply.
For more information, please call the Credit Union at 310.252.4545.